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Contact

We are here to help and love hearing from existing and prospective customers alike. If you cannot find the information you are looking for in the FAQ below, please contact us via the message box. This will beam your inquiry directly to our support team, and will be fielded within 24 hours. We may even surprise you and respond much quicker.

FAQ

Returns / Warranty
What is your return policy and warranty?

30 Day Performance Guarantee

Right off the bat, we give you a full 30 days to try our products out — to make sure they fit correctly, match your personal style, and most importantly...sound amazing!

We are confident our products will meet and exceed customer expectations. If for whatever reason a customer isn’t satisfied, we offer a no-questions-asked refund within 30 days of purchase. U.S customer will get free return shipping. Customers outside the U.S. are required to pay for return shipping costs.

1 Year Warranty

Status Audio is responsible for defects in materials and workmanship for one year after date of original purchase. If the defect is Status Audio's responsibility (e.g., sound is lost in one side of the headphones), the customer will be furnished with a replacement unit. User-inflicted damage is covered with a partial credit towards a replacement unit.

After one year, all claims will be handled on a case-by-case basis at the discretion of Status Audio.

I’m not satisfied by the sound, fit, or style of the headphones. What are my options?

If you are within 30 days of receiving your headphones, we offer a no-questions-asked return/refund.

Past 30 days, we can’t accept returns simply on the grounds of dissatisfaction with the product.

My headphones have lost sound on one side, or the sound has become crackling and distorted. What should I do?

Send us a note using the contact form, describing the problem with as much detail as possible. Including your order # (from the original confirmation email) always speeds things up. Pro tip: if your CB-1 has lost sound on one side, try a different cable - that will clarify if there's a problem with the cable, or the headphones themselves.

My headphones are physically damaged (e.g. snapped headband). What are my options?

In the case of physical damage, we offer our customers a 50% discount towards a brand new set of headphones. We consider most physical damage to be user-inflicted, but still help out our customers with a partial credit.

If you believe damage occurred due to a defective product, or the headphones have any other problems that aren't due to mis-use, we will certainly hear you out.

Either way, the contact form is the best way to get the problem solved. The more detail the better — order # (from your original confirmation email), detailed description of problem, etc.

I have another issue that's not covered here.

Not to worry. Again, the best way to reach us is through the contact form below. Please provide as much detail about your issue as possible. We are known for personalized, efficient support and look forward to helping you out.

Bluetooth
Are your products wireless?

The BT One, BT Structure, and BT Transfer are our current wireless offerings. They utilize Bluetooth 5.0. + Apt-X technology for higher fidelity wireless listening.

Check out our wireless lineup here.

I'm having difficult pairing a bluetooth product to my device (phone, tablet, computer, etc). Can you help?

Sure! Different devices (e.g. iOS, Android) can have slightly different pairing procedures, which we understand can be a bit confusing.

Shoot us a note using the contact form below, and be sure to provide information on what type of device with which you are attempting to pair.

Shipping & Delivery
How long will my headphones take to arrive?

It depends on where you are ordering from, and the shipping method you’ve selected. U.S. customers have multiple shipping options available for both standard and expedited deliveries.

For customers outside U.S. the, shipping times and options can vary considerably. During checkout, you will see an estimated shipping time before payment.

I haven’t received tracking information yet. What’s going on?

Don’t worry! Tracking information can take some time for the carrier to generate. For U.S. orders, expect about 24 - 48 hrs. For international orders, it can take up to 72 hrs. for tracking information to be generated.

If you are well outside these time-frames, please shoot us a note using the contact form and we can sort it out for you.

My tracking information is showing a delivery, however I have not received my parcel.

This happens quite often, so no need to worry. It is likely that your parcel is waiting for you at your local post office. The carrier may have attempted delivery and no one was home, or simply made a mistake.

Your best bet is to contact your local post office with your tracking information, and schedule a pick-up or re-delivery.

If this doesn’t solve your problem, shoot us a note using the contact form and we can help you out.

I haven’t received my headphones, and it’s been much longer than the expected ship time. What can I do?

First off, check your tracking to see if there’s been any delays with the shipment. This is especially common for international orders.

If you need assistance, give us a shout using the contact form below, and be sure to include your order #. We will get to the bottom of it!

Products
I need to see technical specifications on your headphones before I make a purchase. Where can I find these?

We include tech specs on each of our product pages. Simply select the product, scroll to the bottom of the page, and click on “Tech Specs” — this will open up a section that gives you all the info you are looking for.

Are your products wireless?

The BT One, BT Structure, and BT Transfer are our current wireless offerings. They utilize Bluetooth 5.0. + Apt-X technology for higher fidelity wireless listening.

Check out our wireless lineup here.

Sound is extremely important to me - how am I supposed to know if your products will sound good?

First off, we would invite you to take a look at our sound standards page. This provides an overview of our approach to acoustics, and what makes us different from other audio brands. We understand sound can be a very personal preference - which is why we give all our customers 30 days to make sure our products meet their standards.

Miscellaneous
I need to speak to someone directly — how do I get in touch?

The contact form is your best bet if you prefer to communicate via email. If you want to speak to someone directly on the phone, please find our phone # below the contact form.

Contact Form

General Inquiries

contact@status.co
212-634-9183

Mailing Address

Status Audio
175 Varick Street
New York, NY, 10014

Additional Departments

press@status.co
partnerships@status.co